Refund policy

Cancellations

At 6Petals we like our customers to enjoy their flowers for as long as possible, therefore, where feasible, on top of the flowers we carry at all times, we also arrange with our suppliers to deliver to us fresh flowers that would be dedicated to your order a day before the bouquet goes out to you.

If you placed an advance order and are cancelling 3 days before the delivery, we will issue you a full refund.

In cases when the delivery is due in less than 3 days, we will refund you if we haven’t started preparing your order and haven’t made arrangements that we couldn’t forego. This will be assessed on case-by-case scenarios with possible outcomes such as a full refund, a partial refund or no refund. In cases where possible, we will wave Administrative fee of $25.

Refunds

Each flower is unique and perishable and requires special care to prolong its lifespan. At 6petals we implemented various levels of quality control including regulated room/fridge temperature to ensure their freshness and a photo taken before shipping.

Once the flowers leave our store, various factors including, but not limited to, indoor/outdoor temperature, sun exposure and incorrect maintenance can affect their longevity and presentation.

If you received your order and are not satisfied with the quality, please e-mail us on info@6petals.com.au or call 0437 144 730 within 48 hours to discuss your concerns.

As part of our quality control procedure, we will ask you to e-mail us few photos and short description of the problem. After careful assessment by our competent team should the conclusion be that flowers left our store without meeting our high standards, we will issue you a refund or offer a replacement.

A refund or replacement will not be offered if we believe that the quality of flowers deteriorated for reasons outside our control. Small wear and tear can be expected during transportation, it is flower’s natural reaction to their disturbance.

A refund or replacement will not be offered if no proper care has been given to the flowers whilst in your possession. Please refer to our Care Instructions for the correct maintenance for your bouquet.

A refund or replacement will not be offered if the customer proceeded with the disposal of the flowers before contacting us as we may request to collect the original order.

A refund or replacement will not be offered if the customer provided wrong delivery address, contact information or delivery instructions.

We are unable to offer a refund or replacement for custom orders, orders placed for special occasions such as Christmas, Valentine’s Day, Mother’s Day; Father’s Day and any orders purchased through our promotions or discounts.

Due to flower’s seasonal availability, we may substitute some varieties within your order. This will not affect the quality, size or value of your purchase.

At 6 petals we try our best to convey the true colours and sizes of the flower arrangements that you would like to purchase, however, please allow some discrepancies due to the settings on your device that may not represent the colours and sizes as we see them in person.

We are not able to offer a refund or replacement due to change of mind or design.

We reserve the right to refund, exchange or cancel your order at our sole discretion.

Changes to your order

If you would like to modify your order, please get in touch with us as soon as possible by e-mailing us on info@6petals.com.au or calling 0437 144 730 and we will do our best to accommodate.

Changes may not be possible within 48 hours prior to the delivery.